Episode #216 – Jodi Cahn
Why Time is a Powerful Negotiation Tool
Jodi Cahn is a 20 year veteran of teaching negotiating skills to businesses around the globe with Karrass. She also provides solar solutions for California residents as part of the no-cost solar revolution.
Many people are familiar with the concept of time pressure as a negotiation tactic—but what about allowing time to lapse as a tool? How does the passage of time sway a negotiation and become a powerful tactic? In this episode of Sales Reinvented, Jodi Cahn shares this powerful negotiation tactic and many others, including understanding and addressing a counterparty’s core needs.
Jodi is an experienced negotiation trainer and has taught KARRASS® Effective Negotiating for 20 years around the globe. On top of being a practice negotiation trainer, she is a Sales Representative with Solar Energy Partners in California. Don’t miss this insightful episode!How can time be a powerful negotiation tactic? Listen to this episode of @SalesReinvented with special guest @JodiCahn to find out! #SalesReinvented #Sales #Negotiation #NegotiationTactics #Persuasion #InfluenceClick To Tweet
Outline of This Episode
- [0:41] What is negotiation?
- [2:20] Why is negotiation important in business?
- [3:17] Why don’t salespeople like to negotiate?
- [4:58] Jodi’s negotiation process
- [7:16] Patience truly is a virtue
- [8:37] Negotiation tools, tactics, strategies
- [9:51] Top 3 dos and don’ts
- [11:51] Jodi’s favorite negotiation story
View negotiation as the beginning of a relationship
Negotiation is an exchange where two parties both want in, but there’s a gap that must be closed. It is about an exchange of values. There has to be a give and take piece to it. It is a critical part of business.
“In business as in life—you don’t get what you deserve, you get what you negotiate,” — Chester L. Karass
Jodi points out that we’ve got to be able to defend our interests and participate creatively in the give and take process. Nobody likes it when one side wins. Both parties have to be satisfied for successful relationships to be built that will last long-term and be fruitful. So you must be creative and adaptable.
Negotiation is a competitive game and in any competitive game, you make moves and countermoves. So you have to recognize tactics and be able to counter them. But you have to learn to move outside of the game and into a cooperative approach to build a relationship.
Understand the other party’s core needs
Jodi emphasizes that you need to think about the needs of the other party that may not be obvious to you at the outset of the negotiation process. Be creative and listen deeply to address the unspoken needs of the other party—and address them before the other party does. The better you understand their needs and the more specifically you can address them, the more likely it is that they’re going to feel taken care of by you. It forms trust in you when they feel heard by you and they’re willing to be flexible with you in return.
She shares the 10 core needs that you can focus on: financial needs, time, avoiding risk, satisfying organizational demands, avoiding extra costs, convenience, growth potential, reducing aggravation, status, and satisfaction with the deal. It has to do with something called psychological reciprocity. There’s a level of psychological reciprocity that takes place between people when they feel heard and appreciated. You want to keep the negotiation in that framework and keep the relationship healthy.
One of the benefits you gain when you focus on and address their core needs? You’re limiting the other party’s options—but only if you can address those needs better than someone else can. Limiting their options gives you power in the negotiation.You need to understand the other party’s needs to reach a successful conclusion to your #negotiation. How do you do that? @JodiCahn shares how in this episode of @SalesReinvented! #SalesReinvented #Sales #Persuasion #InfluenceClick To Tweet
The importance of the passage of time
Jodi shares some important attributes a great sales negotiator encompasses. One of them is the ability to be patient and realize that time is your friend. Our culture in the West is in such a hurry all the time. The benefit Eastern cultures have over us is their use of time. They aren’t rushing to get things done. Jodi so poignantly states, “With the passage of time, information surfaces. With the passage of time, the relationship deepens. With the passage of time, people become flexible.” The ability to be patient is critical—but often overlooked. Jodi shares a well-thought list of negotiation dos and don’ts that will leave you inspired, so keep listening.
Time as a negotiation tool
Before Jodi became a negotiation trainer, she was in the film business. She and her partner had a script that we wanted to produce and were negotiating a deal with Lionsgate in the UK. When Jodi saw the terms they were offering, she thought they were absolutely terrible. She didn’t want to respond to it. In fact, the agreement was so one-sided that she chose not to respond.
After three weeks, Lionsgate called and asked for a response. Jodi couldn’t give in, she didn’t know how to respond. They waited for a total of three months. After three months, Lionsgate realized she wasn’t going to respond. What happened? They came back and offered a much better deal to move the film forward.
Jodi corrected the power balance through the use of time and got a deal she was happy with. The moral of the story? Time is a powerful negotiation tool.Time is a useful negotiation tool. @JodiCahn shares why in this episode of @SalesReinvented! #SalesReinvented #Sales #Negotiation #NegotiationTactics #Persuasion #InfluenceClick To Tweet
Resources and People Mentioned
Connect with Jodi Cahn
Connect With Paul Watts
Audio Production and Show notes by
PODCAST FAST TRACK
More About Jodi Cahn
What was the last book you read?
Into the Planet: My Life as a Cave Diver by Jill Heinerth.
Who / What inspires you?
Martin Luther King, Jr. inspires me. Look closely at his speeches. He was already in heaven with his ideas of connectedness. Also the Ocean inspires me.
Are there any aspects of your own negotiation skills that you are working on improving at the moment?
You can always be improving your negotiation skills. Like practicing the guitar. For me, it’s being non-reactive and a little more competitive. I’m emotional and generous, so I have to be careful not to be too nice and give away the store!
Scuba diving. Photography. Film. My dog! Hiking with my dog! By the ocean! I’m a Climate Reality Leader – Interested in clean energy and climbing the solar mountain one roof at a time.
How can our listeners contact with you?
Email, LinkedIn, Twitter or by telephone 510-210-3681