Episode #071: Jon Ferrara

Service is the New Sales

MEET

Jon Ferrara

Jon Ferrara is widely recognized as a pioneer in the field of customer relationship management systems. Jon was the creator and co-founder of Goldmine an award winning customer relationship management product. Today, Jon is the CEO of Nimble LLC which is a modern, simple yet effective CRM software tool to help organizations be more productive and profitable.

Key Takeaways From This Episode

[01.06] Jon shares his journey into sales – From aspiring astronaut to sales professional.

[03.53] How Has Selling Changed  – Customers are influenced by others, Service is the New Sales.

[07.45] The Key Attributes of a Modern Successful Sales Professional – Be prepared, do your homework, listen to learn and find ways to add value.

[08.38] Jon’s Top Three Sales Do’s and Don’ts – Enter every relationship with the intent to serve others, Listen, Follow up and follow through.

[11.43] Jon’s Most Satisfying Sales Pursuit and Lesson – John shares his sales pursuit of Microsoft and his dealings with Bill Gates, there is only 8 hours in a day it’s more powerful if people talk about you than if you talk about you.

[15.00] Jon’s Advice to His Younger Self – It’s important to be present in your life.

More About Jon

What is your all time favourite sales-related movie?
Jerry Maguire

Favourite sales related quote?
“You will get all you want in life, if you help enough other people get what they want.” Zig Ziglar

Which sales book has had the most positive impact on you?
Think and Grow Rich – Napolean Hill

Who / What inspires you?
My Wife Arleen Ferrara

What aspect of your own personal development are you most focussed on improving at the moment?
I have been focused on developing other people at scale for some time starting with GoldMine and now Nimble. I think that the reason we are on this planet is to grow our souls and help others grow theirs.  

Hobbies, Interests?
Astronomy, Backpacking, Photography, Drones