Episode #078: Janet Leblanc
Plan for Emotional Connections
Janet LeBlanc is a recognized leader in the world of Customer Experience Management, she is a Business Strategist, an Author and a KEYNOTE Speaker. Janet is the Founder and President of Janet LeBlanc and Associates Inc which is A NORTH AMERICAN consultancy driving results for both private AND public sector organizations.
Key Takeaways From This Episode
[00.54] Janet shares her journey into sales – Aspiring advertising executive turns to selling as her career of choice.
[02.24] How Has Selling Changed – selling has changed because customers have changed their buying journey. Janet believes that selling in the future will be based on more research based activities in the future, leveraging the wealth of information available.
[09.14] The Key Attributes of a Modern Successful Sales Professional – emotional intelligence,
[11.15] Janet’s Top Three Sales Do’s and Don’ts – Do’s: building strong relationships – recognize the emotions of your customers, train yourself to recognize your own emotions, strategically plan for emotional connections. Don’ts: do anything that negatively impacts your reputation, don’t misrepresent yourself and don’t show your wild side on the internet.
[13.15] Janet’s Most Satisfying Sales Pursuit and Lesson – Janet shares an opportunity that she obtained whilst making a key-note presentation. The lesson that Janet took away that opportunities can come from anywhere.
[15.10] Janet’s Advice to Her Younger Self – Don’t take yourself so seriously.
More About Janet
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